Italian‑Speaking Community Shopping Auditor

About the role

Amazon’s Community Shopping program relies on high‑quality user‑generated content such as reviews, Q&A, and visual shopping. As an Italian‑speaking Community Shopping Auditor you will help ensure that moderation decisions across multiple marketplaces meet Amazon’s global guidelines.

Key responsibilities

• Perform high‑volume, accurate audits of manual and automated moderation decisions in Italian.
• Identify, document, and classify moderation errors, distinguishing avoidable errors, judgment calls, and harmful misses.
• Provide data‑driven insights and recommendations to improve quality metrics for both manual and automated moderation.
• Support calibration sessions with moderation partners and contribute to guideline development.
• Conduct root‑cause analysis on quality trends and share findings in business reporting.
• Collaborate with engineering, training, and QA teams to embed audit insights into automation models and training materials.

Required profile

• Fluent in Italian and English (both written and spoken).
• Strong attention to detail and ability to maintain high audit accuracy.
• Experience reviewing large volumes of content and documenting rationale.
• Analytical mindset with ability to derive actionable insights from data.

Required skills

What we offer

• Opportunity to work on a global e‑commerce platform.
• Collaborative environment with cross‑functional teams.
• Access to Amazon’s internal tools and training resources.