Executive Assistant & Operations Administrator (Remote)

About the role

We are looking for a detail‑oriented Executive Assistant / Operations Administrator to support daily e‑commerce operations and provide high‑level administrative assistance to our founder, Lisa. This fully remote position offers flexible hours and the chance to streamline processes for a growing online store.

Key responsibilities

• Process daily web store orders, especially the 8 am batch, aiming for same‑day fulfillment.
• Perform general admin and operations support, including data entry and order processing.
• Reorganize and clean up Google Drive files and folders, and handle other operational clean‑up projects.
• Communicate with customers via email regarding out‑of‑stock items and, over time, make outbound calls to resolve order issues.
• Collaborate with shop staff for phone calls when accent considerations arise.

Required profile

• Very strong attention to detail.
• High independence and self‑sufficiency with minimal hand‑holding.
• Proven ability to execute repetitive, tedious tasks consistently and accurately.
• Strong written and spoken English suitable for US customers.
• At least ~2 years of relevant experience in admin, operations, or order processing.
• Comfortable working in Google Workspace, especially Google Drive.

Required skills

• Google Workspace (Google Drive, Docs, Sheets, Gmail).
• Basic graphic design tools such as Canva (optional but a plus).
• Familiarity with Adobe Illustrator or Photoshop (optional).

What we offer

• Full‑time remote role (Monday‑Friday, 9 am‑6 pm Central Time).
• Salary range $1,000‑$1,500 per month.
• Flexibility for a few hours outside core overlap for focused tasks.