Customer Service Representative – Retail Store

About the role

We are seeking a Customer Service Representative to deliver excellent service in our branded retail store. The role involves assisting customers with products and services, processing sales and system transactions, managing cash and stock accurately, and ensuring a high‑quality customer experience. The successful candidate will meet sales targets, resolve queries efficiently, and maintain store standards in line with company policies.

Key responsibilities

• Deliver excellent customer service and ensure high levels of customer satisfaction.
• Assist customers with product selection, services, and account enquiries.
• Process sales and system transactions including activations, upgrades, suspensions, and migrations.
• Meet and exceed individual and store sales targets.
• Manage and account for all cash transactions accurately.
• Control and manage stock, including receiving, merchandising, obsolescence, and shortages.
• Handle customer queries, complaints, returns, warranties, and device repairs where applicable.
• Ensure accurate completion of all required documentation and system records.
• Maintain store standards, merchandising, and promotional displays.
• Adhere to company policies, procedures, and compliance requirements.
• Identify operational or customer issues and escalate or resolve appropriately.
• Communicate effectively with customers, team members, and internal stakeholders.

Required profile

• Minimum of a 1‑year diploma or equivalent qualification.
• Fluent in English; additional local language is an advantage.
• At least 2 years’ experience in customer service, sales, or a related role.
• Experience working in a small to medium‑sized organization.
• Strong customer service and communication skills.
• Basic computer literacy and ability to work on customer management systems.
• Willingness to work shifts, including weekends.