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This job expired on 01/10/2026. It no longer accepts applications.
Client Service Administrator – Customer Service
Corporate Placements · Cape Town
Job description
About the role
Our client, a leading financial services provider, is looking for motivated Client Service Administrators to join their contact centre team in Cape Town. The role involves handling inbound and outbound calls, managing client queries, updating records and providing translation support for multilingual customers.
Key responsibilities
- Answer inbound calls and make outbound calls to clients.
- Handle queries, complaints and ensure timely resolution.
- Update and maintain accurate client information in the system.
- Translate written correspondence into English for multilingual customers.
- Process client complaints and ensure timely resolution.
Required profile
- Grade 12 qualification.
- Minimum 1 year of customer service experience in a contact centre.
- Fluent in English, Xhosa, Zulu and one additional African language (Sotho, Setswana, Sepedi or Venda).
- Computer literate with proficiency in Word, Excel, Internet and Email.
- Excellent communication skills.
- Good numerical skills.
Required skills
- Microsoft Word
- Microsoft Excel
- Internet usage
- Email handling
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Corporate Placements
Cape Town