Client Liaison Officer

About the role

The Client Liaison Officer will support the Team Leader within the Client Liaison Division, providing front‑line assistance to scheme members in Cape Town. The role involves handling enquiries, facilitating meetings, and ensuring smooth communication between members and the scheme.

Key responsibilities

• Visit and assist members in various departments and public service offices as required.
• Facilitate meetings and one‑on‑one sessions to resolve administrative issues.
• Receive scheme correspondence, log daily queries, and submit reports to the administrative team.
• Follow up on outstanding documents, compile daily, weekly, monthly and quarterly activity reports.
• Represent GEMS in line with its mission, vision and values, maintaining positive stakeholder relationships.
• Assist marketing events, answer member queries, and promote the scheme to potential members.
• Escalate unresolved issues to the admin team through the Team Leader.

Required profile

• Matric (NQF Level 5) and a FAIS‑accredited qualification (FAIS accreditation essential).
• At least 2 years of experience in the medical‑scheme or financial‑services industry.
• Registration with the FSCA for a minimum of 2 years (advantageous).
• Strong knowledge of scheme operations and ability to provide advice under supervision.

Required skills

• Computer literacy and proficiency with the scheme’s internal systems.

What we offer

• Total remuneration package of R 503 635 per annum (CTC).