Advanced Operations Engineer – IT Operations Management
ExecutivePlacements.com · Pretoria
وصف الوظيفة
About the role
The Operations Engineer (Advanced) will drive the evolution of ServiceNow IT Operations Management (ITOM) solutions and support critical monitoring and event‑management processes for a multinational environment. You will work closely with cross‑functional teams to ensure seamless integration, automation and continuous improvement of IT operations.
Key responsibilities
- Support migration, transformation and continuous enhancement of the inter‑company IT cost‑charging model in ServiceNow.
- Deepen integration of ServiceNow ITOM with Configuration and Service Management modules.
- Integrate monitoring solutions into ServiceNow ITOM and provide 2nd/3rd‑level support, focusing on Event Management and workflow automation.
- Gather and analyse requirements for new monitoring functions and translate them into technical specifications.
- Collaborate within the Agile Working Model (AWM) to deliver iterative improvements and respond to additional responsibilities.
Required profile
- 5+ years of experience developing in Shell, Perl, JavaScript and a high‑level language such as Java.
- Proven experience with IT event‑management platforms (e.g., ServiceNow ITOM, BMC TrueSight).
- Strong understanding of ITIL v4 processes, especially Problem, Incident, Change and Event Management.
- Hands‑on experience with Linux and Windows operating systems, networking concepts, databases, web technologies and cloud platforms (AWS, Azure, Google Cloud).
- Ability to work under pressure, communicate clearly with senior stakeholders and adapt to a fast‑paced, international environment.
Required skills
- Shell
- Perl
- JavaScript
- Java
- ServiceNow ITOM
- BMC TrueSight
- Linux
- Windows
- Databases
- Web technologies
- AWS
- Azure
- Google Cloud
- ITIL v4
- Agile methodology
- Automation scripting
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Pretoria
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