Spanish Speaking Customer Care Agent (On‑site)

About the role

IntelliBPO is looking for a dedicated Spanish‑speaking Customer Care Agent to join its Johannesburg team. This full‑time, on‑site position focuses on delivering high‑quality support to Spanish‑language customers, ensuring their inquiries are resolved promptly and professionally.

Key responsibilities

• Handle inbound calls, messages, and emails in Spanish, providing accurate information and solutions.
• Document each customer interaction in the company’s CRM system.
• Identify customer needs and escalate issues when necessary to maintain satisfaction.
• Support broader customer‑satisfaction initiatives and contribute ideas for service improvement.
• Collaborate with team members to meet performance targets and maintain service standards.

Required profile

• Strong interpersonal skills with a customer‑centric mindset.
• Excellent verbal and written communication in both Spanish and English.
• Proven experience in a customer service or call‑center environment.
• Ability to work effectively in a dynamic, team‑oriented setting.
• Problem‑solving aptitude and attention to detail.

Required skills

• Proficiency with standard customer service software and tools (specific platforms not listed).