Restaurant Supervisor

About the role

We are seeking an energetic, guest‑focused Restaurant Supervisor to join the team of a prestigious 5‑star hotel restaurant in Sandton. The successful candidate will support the management team in delivering world‑class dining experiences and will lead by example on a fast‑paced floor.

Key responsibilities

• Oversee daily restaurant operations, ensuring service excellence and guest satisfaction.
• Motivate and guide staff through on‑floor presence, clear communication and leading by example.
• Maintain consistent food and beverage presentation, guest interaction and service standards.
• Assist the Restaurant Manager with scheduling, training, performance evaluations and staff development.
• Handle guest feedback and challenging situations professionally and decisively.
• Support inventory, stock control, cost management and daily audits, including banking checks.
• Identify and act on areas needing improvement across staffing, floor flow and guest concerns.

Required profile

• Recognised qualification in Hospitality Management or a related field.
• Minimum two years of supervisory experience in a 5‑star hotel or high‑end restaurant.
• Strong knowledge of restaurant operations and fine‑dining service.
• Excellent communication, interpersonal skills and financial acumen.
• Proactive, self‑motivated, solution‑oriented and able to multitask in a pressurised environment.
• Flexible availability, including weekends, public holidays and evenings.

Required skills

• MS Office
• Opera PMS
• Micros POS
• EMS