Help Desk Technician

About the role

The Help Desk Technician provides end‑to‑end technical support for desktop and laptop environments on an on‑demand basis. Working onsite in Centurion, the role ensures rapid resolution of hardware, software and connectivity issues while maintaining compliance with security and ITIL standards.

Key responsibilities

• Deliver desktop and laptop support, troubleshooting hardware, software and network problems.
• Perform IMAC (Install, Move, Add, Change) activities and break/fix tasks.
• Manage device lifecycle: configuration, patching, OS imaging and vendor hardware replacements.
• Use SCCM, Intune and ServiceNow for asset tracking, ticket resolution and remote assistance.
• Install, update and patch approved software in line with IT policies.
• Provide remote and deskside support for MS Office, Outlook, VPN clients and other EUC tools.
• Enforce security protocols, antivirus monitoring and desktop policy compliance.
• Offer VIP support and act as primary onsite contact during critical escalations.
• Support printers, scanners and peripheral devices, including routine maintenance.
• Assist with Active Directory tasks, basic user account management and smart‑hands support.

Required profile

• Level‑1 help‑desk support experience.
• Availability to work on‑demand and respond to critical incidents onsite.

Required skills

• SCCM
• Microsoft Intune
• ServiceNow
• Windows operating systems
• Active Directory
• ITIL incident and problem management
• Microsoft Office suite (Word, Excel, Outlook)
• VPN client configuration
• Basic macOS device handling