Enterprise Customer Success Manager

About the role

You will be the first dedicated Customer Success hire for a fast‑scaling, AI‑powered business operations company serving large enterprise clients in financial services, legal, healthcare and media. You own the revenue impact of each account – renewals, churn prevention and expansion.

Key responsibilities

• Drive account ownership (≈50%): manage renewals, flag risk 90 days out, act as first‑responder to escalations and identify upsell/cross‑sell opportunities.
• Lead client operations (≈30%): design enterprise onboarding, run strategic QBRs and translate outcomes into clear commercial next steps.
• Serve as cross‑functional bridge (≈20%): convey client needs to ops/engineering, track competitive intelligence and explain the human‑in‑the‑loop AI model.
• Maintain full‑time, real‑time responsiveness (6‑day work week) and uphold enterprise‑level standards.

Required profile

• 4–8 years of experience in Customer Success, Account Management or Client Operations at a B2B tech/services firm.
• Direct ownership of $1M+ annual enterprise accounts, with regular interaction with VP‑level+ stakeholders.
• Native‑level English (written and spoken) and ability to work US Eastern or Pacific hours from any location.
• Client‑first, revenue‑minded, composed under pressure, AI‑savvy and discreet.

Required skills

What we offer

• Competitive monthly salary with performance bonuses tied to retention, expansion revenue and client satisfaction.
• Career track to Head of Customer Success – build the playbook, prove the model, hire and lead the function.
• Exposure to elite enterprise customers and C‑suite relationships.