Customer Service Representative (English Speaking)

About the Position

Join Sorso, an innovative leader in advanced water purification systems, dedicated to providing cleaner, healthier, and better-tasting water. As a Customer Service Representative, you will play a crucial role in delivering excellence and ensuring our customers enjoy a seamless experience with our high-tech filtration and ionization solutions.

Main Missions

• Provide high-quality customer support by responding to inquiries via multiple channels.
• Resolve customer issues and technical queries efficiently to ensure high satisfaction levels.
• Manage customer accounts and proactively follow up on filter replacement schedules.
• Ensure a positive and professional brand image through every customer interaction.
• Maintain accurate records of customer interactions and service requests.

Profile Required

• Strong focus on customer satisfaction and a service-oriented mindset.
• Excellent verbal and written communication skills in English.
• Proven ability to handle complex requests and resolve incidents autonomously.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a fully remote environment.
• High school diploma or equivalent is required.

Required Skills

• Advanced English proficiency (written and spoken).
• Customer Relationship Management (CRM) software proficiency (a plus).
• Effective remote collaboration and time management.
• Interpersonal and relationship management skills.
• Knowledge of water purification systems (a significant advantage).

What We Offer

• Competitive monthly salary of 800 USD.
• Performance-based bonus opportunity (average of 300 USD extra per month).
• Full remote work flexibility.
• Opportunity to work in a cutting-edge wellness and technology sector.