Lodge Manager

About the role

The Lodge Manager will lead the day‑to‑day operations of an 18‑chalet resort situated on the edge of a World Heritage Site near Lake St. Lucia. Reporting to the Resort Property Custodian, you will ensure exceptional guest experiences, financial performance, and a motivated team.

Key responsibilities

• Oversee all lodge operations, including front‑desk, housekeeping, and maintenance.
• Maintain high standards of guest satisfaction and service quality.
• Manage budgets, financial reporting, and cost control measures.
• Drive revenue through effective rate management and reservation processes.
• Coordinate with online travel agencies (OTAs) to maximize occupancy.
• Lead, train, and engage staff to foster a collaborative work environment.

Required profile

• Minimum 3 years of leadership experience in a 4‑star resort or similar hospitality setting.
• Strong financial acumen with proven budget management experience.
• In‑depth knowledge of lodge operations and guest service standards.
• Advanced computer literacy and familiarity with reservation and rate‑management systems.

Required skills

• Computer literacy
• Rate management
• Reservation system proficiency
• Understanding of OTA platforms