Deskside Support Engineer (Contract) – Cape Town

About the role

We are seeking a Deskside Support Engineer to join a fast‑moving IT team in Bellville, Cape Town. The role is contract‑based, full‑time and starts immediately, providing on‑site technical assistance to end‑users across the organisation.

Key responsibilities

• Deliver desk‑side support for Microsoft products and a variety of business applications, including installation, configuration, troubleshooting and resolution.
• Diagnose and resolve hardware issues on desktops, laptops and mobile devices.
• Log, manage and update service calls using a Service Desk software platform.
• Support audio‑visual equipment and technical requirements for meetings and presentations.
• Assist with Change and Release management activities such as application testing and software delivery.
• Maintain and contribute to a shared knowledge base, and participate in knowledge‑transfer activities.
• Investigate new technologies, hardware and software to improve service delivery.

Required profile

• IT qualification or certifications (e.g., A+, N+).
• 2–4 years of experience in an IT user‑support role within a professional services environment.
• Strong working knowledge of desktop/laptop hardware, multifunction printers and networking.
• Ability to work after‑hours when required.
• Comprehensive understanding of LAN, WAN, operating systems, remote connectivity and device support.
• Experience as a technical team member in a busy, complex IT organisation.

Required skills

• A+ certification
• N+ certification
• Desktop and laptop hardware troubleshooting
• Multifunction printer support
• LAN/WAN networking
• Windows operating system and Microsoft Office suite
• Service Desk software usage
• Audio‑visual equipment handling
• Mobile device support
• Change and Release management processes

What we offer

• Fixed‑term contract ending 28 February 2027
• Full‑time, on‑site role in Bellville
• Immediate start date