Technical Manager – Cape Town

About the role

We are looking for a Technical Manager to join our expanding company in Cape Town. The role oversees technical operations, staff performance and customer service across the AV/VC region.

Key responsibilities

• Set and monitor regional goals and staff KPIs.
• Provide training on technical operations and policies.
• Schedule, supervise and motivate branch staff to maintain optimal customer service satisfaction.
• Assist in performance reviews, coaching sessions and annual evaluations.
• Recommend and enable training aligned with career interests.
• Monitor quality of customer service and solutions delivery, driving opportunities to improve and sell services.
• Work with sales to provide technical direction from client engagement through implementation.
• Communicate with internal and external customers to identify needs and evaluate technical solutions.
• Facilitate regular team and client meetings and keep project managers informed of design status.
• Manage technical resources within budget and schedule, liaise with suppliers to ensure cutting‑edge solutions.
• Ensure health and safety compliance, including monthly toolbox talks and vehicle checks.

Required profile

• 4–5 years experience in the AV/VC field.
• Technical knowledge and qualifications in AV/VC.
• Relevant IT experience.