Senior Business Process Engineer – Client Lifecycle

About the role

Capitec is reimagining client lifecycle management across personal, business banking and insurance. We are seeking a seasoned Senior Business Process Engineer who thrives on solving complex business challenges, designing future‑state operating models and influencing strategic decisions at an enterprise level.

Key responsibilities

• Design and optimize end‑to‑end business processes across the client lifecycle, from onboarding through to off‑boarding.
• Develop target‑state operating models and business architectures that enable scalable and sustainable solutions.
• Apply a strong legal, regulatory and compliance lens to client lifecycle processes, ensuring solutions are practical, scalable and audit‑ready.
• Drive cross‑functional initiatives that span multiple business areas, products and stakeholder groups.
• Improve client data quality, client information management and customer relationship management capabilities.
• Influence strategic thinking by helping the organization understand how people, processes, systems and data fit together.

Required profile

• At least 8 years' experience in Business Engineering, Business Process Engineering, Business Architecture or a similar discipline.
• Relevant engineering qualification, preferably Industrial Engineering or another related engineering field.
• Proven experience solving complex business challenges within large organisations.
• Experience designing and optimising business processes and operating models.
• Strong stakeholder engagement and communication skills, including the ability to influence senior leaders and executives.
• Experience working with customer relationship management (CRM) systems.

Required skills

• Client lifecycle management.
• Client onboarding and servicing.
• Customer relationship management.
• Data quality and client information management.
• Regulatory and compliance‑driven process design.
• Business architecture and process modelling.
• Cross‑functional solution design.