Receptionist

About the role

The Receptionist will be the first point of contact for guests at a hospitality establishment in Lephalale. You will manage front‑desk operations, handle reservations and provide courteous service to ensure a positive first impression.

Key responsibilities

• Welcome guests, assist with check‑in and check‑out procedures.
• Manage room reservations and update booking systems.
• Answer telephone calls, respond to emails and guest enquiries.
• Provide information on hotel services, facilities and local attractions.
• Handle guest complaints, resolve issues efficiently and maintain a welcoming atmosphere.
• Maintain accurate guest records, process payments, invoices and receipts.
• Prepare daily reports and coordinate communication between departments.
• Handle cash and card payments, balance cash drawers and keep financial records.
• Follow health, safety and security procedures and report emergencies.

Required profile

• Grade 12 / Matric certificate; hospitality or office administration qualification is advantageous.
• 1–2 years experience in reception, customer service or hospitality.
• Friendly, professional appearance with reliable and trustworthy attitude.
• Ability to work under pressure, team player with a positive attitude.

Required skills

• Computer literacy and knowledge of reservation systems.
• Cash handling and basic financial procedures.