Receptionist – Front Desk & Guest Services

About the role

The Receptionist will be the first point of contact for guests, visitors and clients at our Hluhluwe location. You will manage the front desk, handle calls and reservations, and provide administrative support to ensure smooth daily operations. Fluency in both English and French is essential for communicating with a diverse clientele.

Key responsibilities

• Welcome guests, visitors and clients in a professional and friendly manner.
• Manage check‑ins and check‑outs where applicable.
• Answer, direct and respond to incoming calls and emails promptly in English and French.
• Maintain clean and presentable reception and waiting areas.
• Process bookings, reservations and payments, and assist with invoicing and cash handling.
• Maintain filing systems, reception records and perform general administrative duties.
• Liaise with housekeeping, maintenance, reservations and management teams.
• Support diary management and ad‑hoc administrative tasks for management.
• Follow health, safety and confidentiality procedures and report any concerns.

Required profile

• Grade 12 / Matric certificate.
• Minimum 2–3 years of reception or front‑office experience.
• Previous hospitality or customer‑service experience is advantageous.
• Fluent in both English and French (spoken and written).
• Professional appearance, telephone etiquette and strong organisational skills.
• Reliable transport and ability to work shifts, weekends and public holidays.

Required skills

• Proficiency with Microsoft Office.
• Experience using reservation or booking systems.