Operations Team Leader

About the role

Our client seeks an Operations Team Leader to oversee the operations team, ensuring excellent customer service, meeting SLA requirements, and driving efficient service delivery and profitability.

Key responsibilities

• Manage a team of Operations Coordinators.
• Schedule service calls, installations, and engineer workloads.
• Monitor and update service tickets, job cards, and customer communications.
• Handle warranty claims, quotations, invoicing, and SLA contracts.
• Monitor consumables, place orders, and manage stock levels.
• Perform operational administration, billing, forecasting, and reporting.
• Address customer escalations and ensure SLA compliance.

Required profile

• Reliable, organised, solution‑driven and customer‑focused.
• Ability to work in a fast‑paced environment and under pressure.
• Strong organisational, scheduling and time‑management abilities.

Required skills

• Advanced Microsoft Excel.
• Sage accounting (advantageous).