Medical Advisor – Virtual Care & Clinical Services

About the role

Kaelo is seeking an experienced, patient‑centred Medical Advisor to join its Virtual Care & Clinical Services team. This role combines direct virtual patient consultations with contributions to clinical quality, innovation, and operational excellence within a technology‑enabled healthcare ecosystem.

Key responsibilities

• Deliver high‑quality virtual consultations across acute, chronic, preventative, and wellness needs.
• Apply evidence‑based clinical decision‑making within managed‑care and virtual‑care frameworks.
• Support chronic disease management and continuity‑of‑care initiatives.
• Ensure compliance with clinical governance standards, treatment protocols, and regulatory requirements.
• Maintain accurate, compliant clinical documentation and digital health records.
• Identify and appropriately escalate clinical risks and patient‑safety concerns.
• Participate in clinical audits, quality‑improvement projects, and protocol optimisation.
• Collaborate with multidisciplinary clinical, operational, and technology teams to enhance service delivery.
• Contribute to healthcare innovation and the evolution of virtual‑care services.

Required profile

• MBChB or equivalent recognised medical qualification.
• Registered medical practitioner with a valid practising licence.
• Experience in delivering virtual or telehealth consultations is preferred.
• Strong understanding of evidence‑based medicine, managed‑care models, and clinical governance.

Required skills