IT Systems Technician

About the role

We are looking for an experienced IT Systems Technician to provide end‑user support and manage the full lifecycle of desktop, laptop and mobile devices for our Cape Town office. You will be the go‑to expert for Windows, Microsoft 365 and related business applications, ensuring a secure and reliable environment for all users.

Key responsibilities

• Provide first‑line support for desktops, laptops, mobile devices and peripherals.
• Troubleshoot and resolve hardware and software incidents independently.
• Manage onboarding and off‑boarding of endpoints, including imaging and de‑provisioning.
• Support Windows 10/11, Microsoft 365, Exchange Online, Teams, SharePoint and OneDrive.
• Administer Active Directory, Azure AD, DNS, DHCP, Group Policy and endpoint management tools (Intune).
• Assist with VPN, Wi‑Fi, LAN/WAN connectivity and ensure network security standards.
• Maintain documentation, asset registers and coordinate with vendors.
• Enforce patching, access controls and overall security compliance.

Required profile

• 8+ years of corporate IT support experience.
• Strong background with Microsoft 365, Windows Server and virtualization (Hyper‑V or VMware).
• Solid understanding of AD, Azure AD, DNS, DHCP and TCP/IP.
• Experience with Exchange Online, Teams, SharePoint and Microsoft Defender.
• Good knowledge of network infrastructure and endpoint security.
• Relevant certifications (Microsoft, CompTIA) preferred.
• Valid driver’s licence and own transport.

Required skills

• Windows 10/11
• Microsoft 365
• Active Directory & Azure AD
• DNS & DHCP
• Group Policy
• Exchange Online
• Microsoft Teams
• SharePoint & OneDrive
• Intune endpoint management
• VPN, Wi‑Fi, LAN/WAN
• Hyper‑V / VMware
• SQL (basic)
• Endpoint security & Microsoft Defender