IT Support Technician

About the role

The IT Support Technician provides frontline technical assistance to users, ensuring smooth operation of hardware, software, and systems. This role is essential for resolving day-to-day IT issues and maintaining productivity across the organization.

Key responsibilities

• Respond to user queries and troubleshoot hardware/software issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Manage user accounts, passwords, and access permissions
• Support Microsoft 365, email systems, and basic cloud tools
• Maintain inventory of IT assets and assist with procurement
• Document support requests and resolutions in ticketing systems
• Escalate complex issues to senior IT staff or external vendors

Required profile

• Diploma or certificate in IT or Computer Support
• Familiarity with Windows OS, Office Suite, and basic networking
• Strong communication and problem‑solving skills
• Experience with helpdesk software and remote support tools

Required skills

• Windows operating system
• Microsoft 365
• Office Suite
• Basic networking
• Helpdesk software
• Remote support tools
• Hardware troubleshooting (desktops, laptops, printers, mobile devices)