Front Line Medical Receptionist

About the role

The Front Line Medical Receptionist will be the first point of contact for patients at our radiology practice in Alberton. You will ensure a welcoming environment, manage patient information, and support the smooth flow of examinations.

Key responsibilities

• Greet patients warmly, capture and verify their details in the system.
• Provide quotes, collect co‑payments and process payments for private and walk‑in patients.
• Check medical aid benefits and obtain authorisations for examinations.
• Book CT and MRI appointments and give preparation instructions.
• Handle emergency patient protocols and ensure required documentation is signed.
• Scan and attach relevant workplace injury documents to patient profiles.
• Respond to telephone enquiries and collaborate with the Radiography Team Leader and Head Office.
• Participate in staff meetings and suggest workflow improvements.

Required profile

• Grade 12 qualification.
• 2–3 years experience in a high‑pressure professional environment.
• Knowledge of medical aid, PMB rules and POPI Act regulations is advantageous.
• Own reliable transport (non‑negotiable).

Required skills

• Intermediate proficiency in Microsoft Word.
• Intermediate proficiency in Microsoft Excel.
• Intermediate proficiency in Microsoft Outlook.

What we offer

• Comprehensive onboarding and ongoing support.
• Collaborative environment with continuous team development (Arbinger training).
• Opportunities for skill growth and career advancement.
• Competitive salary package and benefits.