Department Manager – Device Rental Contracts & Collections

About the role

The Department Manager for Device Rental Contracts & Collections oversees the end‑to‑end rental lifecycle, payment collections and financial health of the device rental business. The role ensures accurate contract processing, timely collections and provides strategic reporting on performance.

Key responsibilities

• Oversee the full lifecycle of device rental contracts from initiation to termination, ensuring accuracy and compliance.
• Manage the collections process, guaranteeing timely payments and handling late or missing payments.
• Develop, monitor and analyse daily, weekly and monthly performance reports on rentals, collection rates and outstanding balances.
• Collaborate with IT and product teams to optimise reporting tools and data systems for performance tracking.
• Lead and mentor a team responsible for device rental administration, payments processing and customer account management.
• Address escalations related to payment issues, rental disputes and billing inquiries while maintaining profitability.
• Implement people‑management practices in line with Tenacity policies, including recruitment, training, performance reviews and disciplinary actions.

Required profile

• Minimum 5 years’ experience as a team manager and 3 years as a department manager in a collections or contact‑centre environment.
• Grade 12/Matric with a management qualification; diploma or degree in Credit Management, Finance, Business Management or related field.
• Strong analytical and communication skills with the ability to translate technical data into actionable insights.
• Proven ability to lead multiple teams, drive performance and foster cross‑department collaboration.
• Full‑time, office‑based availability in a fast‑paced environment.

Required skills

• Proficiency with CRM systems such as Salesforce.
• Experience using ESS/Sage for payroll and leave transactions.
• Ability to work with reporting tools and financial software for performance monitoring.