Customer Service & Client Retention Specialist

About the role

The Customer Service & Client Retention Specialist will be the primary point of contact for our clients, helping them resolve sales, support, and service issues. You will collaborate with all internal departments to ensure a seamless, professional experience for every customer.

Key responsibilities

• Handle incoming calls and respond to client queries, including those from customers who have cancelled services.
• Work across departments to provide a unified view of client issues and ensure timely resolution.
• Maintain accurate account functions, meeting deadlines while delivering high‑quality service.
• Respond to email requests within agreed timeframes and follow up on outstanding matters.

Required profile

• Valid Matric qualification and at least 2 years experience in the internet, domains, or web‑hosting environment.
• Strong English communication skills (verbal and written) and excellent telephone etiquette.
• Ability to work under pressure, meet targets, and prioritize workload effectively.
• Reliable, punctual, honest, and able to handle difficult client situations with patience.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Advanced knowledge of internet terminology and concepts

What we offer

• Market‑related compensation plus incentives
• Mid‑level position within a fast‑growing ISP