Customer Service Agent - US Hours

About the role

We are looking for a Customer Service Agent to join our fast‑paced contact centre. Working US business hours, you will be the first point of contact for policyholders, handling billing transactions, answering inquiries and delivering technical support with professionalism.

Key responsibilities

• Process billing transactions accurately and efficiently.
• Respond to policyholder inquiries via phone, email or chat.
• Provide technical assistance and troubleshoot basic issues.
• Maintain detailed records of interactions in the system.
• Collaborate with team members to ensure consistent service quality.

Required profile

• Strong communication and organizational abilities.
• Ability to work under pressure in a structured operations environment.
• Commitment to delivering exceptional customer experiences.

Required skills

What we offer

• Opportunity to develop a career in a dynamic call‑centre setting.
• Supportive team environment focused on continuous improvement.
• Competitive compensation and benefits package.