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3 years of experience

Skills

Windows OS troubleshooting MS Outlook configuration Desktop & laptop hardware diagnosis Printer installation & troubleshooting Software installation & system configuration BitLocker drive encryption Active Directory management DNS/DHCP networking LAN/WAN/VLAN configuration Remote Desktop support Ticketing & SLA management Hardware repair Endpoint security basics CCTV & DVR installation Vendor coordination

Experience

Desktop Support Engineer – Level 2

Krishna Info Technology

2023-02 - 2026-05

Provided Level 2 desktop and laptop technical support to end users, handling hardware diagnostics, software installations, and performance tuning. Troubleshot MS Outlook configuration issues and resolved printer connectivity problems across the organization. Configured BitLocker drive encryption for security compliance and prepared new‑joiner laptops/desktops with standard images. Utilized Active Directory for user account management and applied GPOs to enforce policies. Delivered incident resolution within SLA targets, improving user satisfaction scores.

Desktop Support Engineer – Level 1

RS Infotech Pvt. Ltd.

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Supported end users with desktop and laptop hardware troubleshooting, software installation, and system configuration. Resolved MS Outlook email configuration issues and performed printer setup and maintenance. Implemented BitLocker encryption on client machines and prepared equipment for new employees. Assisted senior engineers with ticket triage and documentation, ensuring timely resolution of incidents.

Languages

Hindi

fluent

English

fluent

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Last updated: 5 hours ago