Warranty Clerk

About the role

Hyundai Automotive South Africa is looking for a Warranty Clerk to manage warranty claims and ensure compliance with warranty policies and procedures. The role is mainly administrative, covering documentation processing and communication with customers and suppliers to make warranty transactions run smoothly.

Key responsibilities

• Review and process warranty claims submitted by customers, checking that all documentation is complete and accurate.
• Communicate with customers about claim status, the information needed and the steps to resolve the claim.
• Maintain detailed records of claims and warranty documents in the company's database.
• Coordinate with suppliers and manufacturers to validate warranty coverage and resolve claims issues.
• Analyze warranty data to spot trends or recurring issues.
• Help develop and update warranty policy and procedure manuals so they meet industry standards.
• Liaise with the service department to arrange repairs or replacements under warranty.
• Provide good customer service and handle disputes about warranty coverage.

Required profile

• Matric certificate or equivalent; a relevant diploma or degree is preferred.
• Demonstrable experience in warranty processing or claims management, preferably in the automotive or electronics sectors.
• Strong administrative skills and attention to detail.
• Excellent verbal and written communication skills.
• Able to work independently and in a team in a fast-paced environment.

Required skills

• Proficiency in Microsoft Office Suite.
• Warranty management software.