Senior Administrative Officer – Regional Operations

About the role

The Senior Administrative Officer will support the Regional Operations Division in managing affordable rental housing and hostels. The role ensures legislative compliance, protects municipal property, and facilitates secure tenure for qualifying beneficiaries while driving efficient delivery of housing programmes.

Key responsibilities

• Supervise tenant administration processes, including screening, allocations, lease management and dispute resolution.
• Coordinate opening of tenant accounts, monitor rental collections and enforce compliance with lease agreements.
• Manage personnel performance within the unit to achieve service delivery objectives.
• Respond to enquiries from tenants, residents, councillors and other stakeholders in a timely manner.
• Coordinate maintenance and repair activities with internal departments and external service providers.
• Facilitate resident committee development to strengthen community participation.

Required profile

• Grade 12 qualification.
• At least three years’ experience in human settlement and rental administration.
• Valid Code B driving licence and computer literacy.
• Willingness to undergo a criminal record check and fingerprinting at own cost.

Required skills

• Computer literacy.
• Records management and filing systems.