Medical Assistant - Migration Health Assessment Centre

About the role

IOM, a UN-related organization working on migration, is recruiting a Medical Assistant for its Migration Health Assessment Centre (MHAC) in Pretoria, South Africa. The post sits under the Chief of Mission and the Sub-regional Director, with direct supervision of the Senior Medical Assistant and technical supervision of the Migration Health Data Reporting Officer. The assistant may be assigned to either the reception and data processing unit or the call centre, and must be flexible between tasks.

Key responsibilities

• Call centre: give migrants information on health assessments by phone, register them in the IOM database, schedule and confirm medical appointments, and relay messages for medical staff and beneficiaries.
• Prepare master lists of migrants scheduled for health assessment and maintain daily statistics on health assessments.
• Reception and data entry: explain the registration process, check applicant identity, enter biodata, take photos with a webcam and load images, and print medical forms and consent forms.
• Receive completed medical forms, x-rays and other documents from country offices or panel physicians, update the database and forward them for quality check.
• Sort, package and transmit medical files, DNA packages and other documents to partners, and file incoming and outgoing correspondence.
• Photocopy bank deposit slips or other proof of payment and submit them to the Administrative/Finance Assistant.

Required profile

• University degree with at least two years of relevant experience, or secondary school diploma with at least four years of relevant experience.
• Fluency in English (oral and written); common local languages spoken in South Africa are also required.
• Experience in computer data entry, call centres or medical administration is preferred; NGO or international organization experience is an added advantage.

Required skills

• Computer literacy in Windows and MS Office is mandatory; web page design is an asset.
• Typing speed of at least 60 words per minute.
• Advantages: data analysis tools such as Power BI, SQL, electronic health record systems, and knowledge of the IFHP data management process.