Key Account Manager – Employee Benefits

About the role

Discovery Corporate & Employee Benefits is seeking a Key Account Manager to lead and grow relationships with large employer schemes and broker partners. The role focuses on strategic account ownership, retention, and partnership development, positioning Discovery as a trusted advisor in employee benefits.

Key responsibilities

• Manage a portfolio of high‑value employer schemes and broker relationships in line with the account segmentation model.
• Develop and execute strategic account plans, including retention strategies, growth initiatives and engagement roadmaps.
• Oversee scheme risk, renewals, benefit enhancements and escalations, ensuring early issue identification and mitigation.
• Lead complex queries and escalations, coordinating with Client Relationship Partners, operational teams and specialist functions.
• Provide insight‑driven reporting, analysis and recommendations to brokers and employers.
• Facilitate quarterly and annual strategic reviews, workshops and executive‑level discussions.
• Drive cross‑sell and upsell opportunities across the Discovery CEB value proposition.
• Collaborate with Business Integration, Analytics, Actuarial, Technical Marketing and Operations to deliver integrated solutions.
• Coach and support junior account managers as needed.

Required profile

• Proven experience managing large, complex corporate accounts or employer benefit schemes.
• Strong relationship‑building skills with brokers and senior client stakeholders.
• Ability to develop strategic plans and drive growth initiatives.
• Excellent problem‑solving and escalation management capabilities.
• Effective communication and presentation skills for executive audiences.

Required skills

• Account management and strategic planning.
• Data analysis and reporting.
• Knowledge of employee benefits, retirement savings and life insurance products.