IM Technician (E2 Band) – Infrastructure Support

About the role

The IM Technician will join the Anglo American IM Support team to ensure system integrity, availability, and performance of information systems. This role focuses on infrastructure support, maintenance, IoT devices, and operational excellence within a mining environment.

Key responsibilities

• Support and maintain network, server, and end‑user infrastructure.
• Troubleshoot technical issues and resolve cross‑functional incidents.
• Perform diagnostics using industry‑standard testing methods.
• Automate management tasks and streamline processes.
• Provide timely ticket resolution with accurate updates.
• Deliver technical guidance to non‑technical users.
• Adhere to SOPs, documentation, and quality standards.
• Identify risks and implement mitigation measures.
• Ensure compliance with health & safety standards.
• Support team performance through feedback, KPI definition, and training.

Required profile

• Minimum 5+ years of IT experience in infrastructure, network, and end‑user support.
• Experience in operational technology (OT) environments is preferred.
• Grade 12 mandatory; IT‑related degree or diploma preferred.
• Strong problem‑solving, analytical, and communication skills.

Required skills

• Windows OS Administration
• Networking & Wireless Technologies
• Citrix & Virtualization
• Infrastructure Support
• MCSE / MCSA certifications
• CCNA / CCNA Wireless certifications
• VMWare
• A+, N+ Cisco certifications
• Dell / HP hardware certifications
• Optical fibre knowledge (OTDR testing advantageous)
• Familiarity with Rajant Network, IoT infrastructure, EUC devices, printers, and security systems