Customer Service Agent – Travel (Sabre)

About the role

Join WNS South Africa as a Customer Service Agent focused on travel bookings using the Sabre GDS platform. You will work in a fast‑paced, 24x7 environment, providing high‑quality assistance to customers worldwide.

Key responsibilities

• Handle inbound and outbound customer interactions, including bookings, changes, and cancellations.
• Process financial transactions and payments while adhering to security and verification policies.
• Provide travel product recommendations and consultative assistance.
• Identify both stated and unstated customer needs and follow quality metrics.
• Alert management to potential security issues or client complaints.
• Resolve customer complaints and issues within defined timelines.
• Work weekends and shift schedules as required by the 24x7 operation.

Required profile

• Excellent command of the English language.
• Willingness to work in a 24x7 environment, including weekends.
• Strong dedication to delivering high CSAT scores.
• Ability to follow quality metrics and adhere to process guidelines.

Required skills

• Experience with Sabre GDS (Global Distribution System).

What we offer

• Clear role definition, coaching, and mentoring.
• Professional development and a structured career path.
• Engaged culture focused on performance, celebration, and community impact.