Assistant Front Office Manager – Hotel Operations

About the role

The Assistant Front Office Manager supports daily front‑office operations at Marriott Hotel Crystal Towers, ensuring seamless guest experiences and smooth financial procedures.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Set up accurate guest accounts, enter Marriott Rewards data and ensure rates match market codes.
• Secure payment, handle vouchers, paid‑outs, and charge processing.
• Compile and review daily reports, cashier and closing reports, and manage contingency lists.
• Provide guests with directions, property information and fulfill special requests by coordinating with relevant staff.
• Balance and drop receipts, count and secure the bank at shift start and end.
• Obtain manual authorizations, follow accounting procedures and notify loss prevention of any theft reports.
• Assist management with training, evaluating, counseling and coaching front‑office team members.
• Maintain safety standards, report accidents, and uphold confidentiality and professional appearance.

Required profile

• High school diploma or GED equivalent.
• At least 1 year of related hospitality work experience.
• Minimum 1 year of supervisory experience.
• No specific license or certification required.

Required skills

• Proficiency with POS (point‑of‑sale) systems.
• Cash handling and receipt reconciliation.

What we offer

• Opportunity to work in a leading international hotel brand.
• Professional development and training in front‑office management.