After Hours Booking Agent - Hospitality Specialist

About the Role

Join LekkeSlaap, South Africa's leading accommodation booking platform, as an After Hours Booking Agent. You will play a critical role in ensuring seamless guest experiences and operational continuity outside of standard business hours.

Main Missions

• Manage and process accommodation reservations during evening, weekend, and holiday shifts.
• Provide high-quality customer service to both guests and property owners.
• Act as a key point of contact to resolve booking-related issues and emergencies promptly.
• Communicate effectively in both Afrikaans and English to maintain professional standards.
• Accurately document all transactions and provide detailed reports on recurring incidents to improve service quality.

Profile Required

• Proven experience in customer service or the hospitality industry.
• Ability to work autonomously and make quick decisions in a fast-paced environment.
• Strong problem-solving skills with a solution-oriented mindset.
• Flexibility to work rotating shifts (e.g., 2-3 days on, 2 days off) including nights and weekends.

Required Skills

• Bilingual proficiency in Afrikaans and English (written and spoken).
• Excellent verbal and written communication skills.
• Strong administrative and documentation capabilities.
• Proficiency in booking management systems or similar software.
• Exceptional interpersonal and conflict resolution skills.