Training Site Lead

About the role

The Training Site Lead will head the Operations Training team at an assigned site, ensuring that all employees receive high‑quality, timely training. Reporting to the Head of Operations Training, you will drive initiatives that boost operational performance, reinforce client confidence, and meet regulatory standards.

Key responsibilities

• Lead and manage a multi‑campaign contact centre training team, covering people leadership, performance management and HR processes.
• Develop and deliver onboarding, product, systems and soft‑skills training programmes aligned with key performance indicators.
• Coach and mentor trainers to build a high‑performing learning and development function.
• Ensure all training activities comply with regulatory and compliance requirements.
• Monitor training effectiveness and continuously improve curriculum based on feedback and performance data.

Required profile

• Proven experience leading training or learning & development teams in a contact‑centre or similar environment.
• Strong people‑management skills with a focus on performance and capability development.
• Ability to align training initiatives with operational goals and compliance standards.
• Excellent communication and stakeholder‑management abilities.

Required skills

What we offer

• Career development pathways and internal promotion opportunities after probation.
• Monthly, quarterly and annual awards with attractive prizes.
• Comprehensive medical, dental, vision and life insurance at no cost.
• Employee Assistance Program, on‑site nurse, mental‑health support and wellness resources.
• Food trucks, on‑site beauty parlor, eye‑care services and shuttle transportation.
• Tree‑planting initiative that tracks your carbon‑footprint reduction.