Senior Customer Success Manager – France

About the role

The Customer Success team at Camunda ensures long‑term retention and satisfaction for enterprise clients. As a Senior Customer Success Manager you will act as a trusted advisor for French customers, aligning Camunda’s AI‑orchestration platform with their business goals and driving value throughout the relationship.

Key responsibilities

• Build and maintain strategic relationships with a portfolio of enterprise customers in France.
• Develop and execute customer success plans that define KPIs, stakeholder maps, and adoption milestones.
• Drive renewal and expansion opportunities by collaborating closely with Sales, Consulting, Support, and Engineering teams.
• Advocate for customer‑centric practices within Camunda, influencing product roadmap and marketing programs.
• Partner with Product Management to create best‑practice programs and secure customer references.

Required profile

• 5+ years of experience in Customer Success, Account Management, or a similar enterprise‑software role.
• Demonstrated ability to increase gross and net revenue retention through value‑based engagement.
• Strong commercial acumen with a track record of influencing buying decisions and account growth.
• Willingness and ability to use Camunda’s platform effectively.

Required skills

What we offer

• Fully remote work with a global, AI‑first organization.
• Opportunity to shape the future of enterprise AI orchestration.
• Collaborative culture recognized as a top workplace and future unicorn.