Walk-in Consultant – Multiple Locations (South Africa)

About the role

The Walk‑in Consultant will serve members, potential members, providers and brokers at designated walk‑in centres across several South African towns. You will handle both face‑to‑face and virtual enquiries, ensuring timely and effective resolution while maintaining high service standards.

Key responsibilities

• Assist walk‑in and virtual clients professionally and efficiently.
• Take ownership of queries and aim for first‑time resolution.
• Process provider web applications and manage returned mail documentation.
• Identify, mitigate and escalate risks through appropriate channels.
• Maintain relationships with brokers, HR and payroll departments of client organisations.
• Act as the front‑line liaison between MHS, members, brokers and providers.
• Facilitate communication across internal departments to resolve issues.
• Record all interactions in the workflow system and meet turnaround targets.
• Ensure all outgoing correspondence meets quality standards.
• Provide feedback to management on recurring client concerns.

Required profile

• Matriculation (essential).
• 2–3 years of experience in the medical‑aid industry, preferably in a customer‑service role.
• Strong understanding of Medical Scheme Administration.
• Well‑presented and groomed for client‑facing interactions.

Required skills

• Experience with Bonitas Medical Aid (advantageous).
• Familiarity with a virtual client‑service platform (advantageous).