Operations Assistant (Remote)

About the role

We are a short‑term property rental agency based in London, looking for a remote Operations Assistant to support the day‑to‑day management of our rental portfolio and ensure a seamless guest experience.

Key responsibilities

• Update access codes to grant guests entry to rental properties.
• Schedule and coordinate maintenance, turnovers, and inspections.
• Follow up on turnovers, maintenance, and inspections to ensure timely, high‑quality completion.
• Assist with new property launches by following onboarding SOPs, setting up systems, verifying property details, and preparing listings.
• Track progress, resolve issues, and troubleshoot technical problems with appliances.
• Handle emergency calls and manage situations such as lockouts or flooding.
• Support directors with ad‑hoc projects and administrative tasks.

Required profile

• Experience in short‑term rental management.
• Excellent written and verbal English communication.
• Strong organisational skills and attention to detail.
• Ability to prioritise, manage multiple tasks, and follow up with guests and team members.
• Problem‑solving mindset, driven to deliver high‑quality work.
• Professional, calm, polite, and caring demeanor.
• Capability to handle emergencies professionally.

Required skills