French Call Center Representative (Customer Service)

About the role

MCI is seeking bilingual French-speaking professionals to join its call centre talent pool in Cape Town. As a French Call Center Representative you will engage with customers across multiple campaigns, delivering high‑quality support and ensuring a positive experience for each interaction.

Key responsibilities

• Handle inbound and outbound customer interactions via phone, email and chat.
• Provide accurate information, assistance and problem resolution in French and English.
• Capture and maintain customer data in the company’s systems.
• Meet defined quality, productivity and performance targets.
• Follow established procedures, campaign guidelines and company policies.
• Collaborate with team members while maintaining individual performance standards.

Required profile

• Grade 12 / National Senior Certificate (or equivalent).
• 1–2 years of customer service experience in a BPO environment.
• Fluent oral and written French and English.
• Strong verbal and written communication abilities.
• Excellent interpersonal and problem‑solving skills.
• Good computer literacy and administrative aptitude.
• Ability to thrive in a fast‑paced, target‑driven setting.

Required skills