Customer Advisor

About the role

We are looking for a Customer Advisor to join our team in Cape Town. The role involves handling customer inquiries and complaints across multiple channels, ensuring a fast and effective resolution while maintaining compliance with data protection regulations.

Key responsibilities

• Respond to internal and external customer contacts via phone, email, chat or other available channels.
• Achieve KPI targets related to response time, resolution quality and customer satisfaction.
• Accurately record interactions and update relevant systems in line with data protection legislation.
• Manage escalated complaints and work towards satisfactory conclusions.
• Support the Team Leader by mentoring newer advisors and contributing to continuous improvement of service metrics.

Required profile

• Strong communication skills with a customer‑focused attitude.
• Ability to work efficiently in a fast‑paced environment.
• Attention to detail for accurate data entry and compliance.
• Willingness to coach and support colleagues as needed.

Required skills